This module talks about handling different types of enquires including phone calls, walk-ins and promotional events. It also covers the important aspect of outbound communication including phone scripts, quoted, mail outs and internet. It shows an effective 6 step process on how to handle enquiries as well as providing sample scripts and quotes.

The use of Guarantees and how they alone can be the mechanism to turn your looker into a buyer is also a practical part of this module. It also looks at why a sale wasn’t converted so that a solution can then be incorporated into the strategy for handling the enquiry.

Know once you’ve got you customer interested how to really sell to them.